The protection of your personal journey and data is important to us. We strictly adhere to the provisions and legal foundations of the **Albanian Law on Protection of Personal Data** (Law No. 9887) and international data standards including the **GDPR**. By using our website and services, you agree that we may collect and process certain data. Below you will find information on which data is recorded during your visit and booking process and how it is used.
Basically, you as a user of the website www.taxi24.al (or your specific domain) can view content in full without providing any personal data. However, if you wish to use specific services (e.g., the booking estimator, contact forms, or pre-booking requests), the processing of personal data may become necessary.
When processing personal data (e.g., name, pickup address, destination, e-mail address, or telephone number), we always comply with the General Data Protection Regulation (GDPR) and the specific local regulations of the Republic of Albania. With these Terms and Conditions, we wish to inform our customers about the nature, scope, and purpose of the data we collect and the contractual obligations of both parties.
Our terms are intended to be easily readable and understandable for both the public and our customers. To ensure this, we define “Service” as the transportation provided by Taxi 24, “User/Passenger” as the individual booking or receiving the service, and “Booking” as the reservation made via our web tools or phone line.
The controller responsible for the service in the sense of the local transport laws and data protection is:
Taxi 24 Durrës
Represented by the Management Team
Phone: 0800 – 522 02 02 (Freecall)
E-Mail: info@taxi24.al
Web: www.taxi24.al
Handling of Booking Data
Personal data is information that helps identify a person or a specific trip. This includes the passenger’s name, email, phone number, pickup location, and destination. We only collect this data to fulfill the transport contract. We require data specifically for:
Under no circumstances will the collected data be sold or passed on to third parties for marketing purposes.
Fixed Pricing and Payment
Prices displayed on our “Trip Estimator” are based on standard routes and current fuel/tariff rates. For long-distance transfers (e.g., Durrës to Sarandë), the price confirmed at the time of booking is fixed. Payments can be made in cash (ALL/EUR) or via supported digital methods as specified at the time of the ride.
To ensure a safe journey for all, passengers are expected to:
Cancellations made via our 0800 number or web portal are processed as follows:
Taxi 24 strives to ensure all vehicles arrive on time. However, we are not liable for delays caused by circumstances beyond our control, including but not limited to:
We strongly recommend booking airport transfers with a sufficient time buffer for flight check-ins.
Our website uses cookies to improve your user experience (e.g., remembering your last route selection). In our cookies, no directly personal information is stored. Most browsers accept cookies automatically, but you can deactivate this in your settings. Please note that the “Interactive Route Map” may not function correctly without cookies.
a) Right to Information
You have the right to receive confirmation at any time as to whether we are processing your personal data and to access a copy of that data free of charge.
b) Right to Rectification and Deletion
You may request that we correct inaccurate data or delete your booking history from our records, provided there is no legal retention obligation (e.g., for tax/invoice purposes).
c) Right to Object
You have the right to object to the processing of your data for any service outside of the immediate transport contract.
